Shipping Costs:
Shipping costs are the responsibility of the customer. Cost of shipping will be provided on the Checkout page, and will be dependent on the destination address and the shipping option chosen by the customer.
Warehouse Locations:
Endurance Outdoors has two warehouse locations in Canada: one in Ontario and one in Alberta. Your order will be shipped from the warehouse most convenient to your delivery address.
Shipping Times:
All orders will ship within 2 business days. Our business hours are Monday through Friday, 9:00am to 5:00pm. We do not process or ship orders on weekends. Orders placed on Friday before 11:00am will be shipped the following Monday.
*Shipping times may vary when placing larger orders for more than 10 items.
*Endurance Outdoors is not responsible for any delays in shipping after your order has left our warehouse. All delays due to carrier issues must be resolved through Canada Post, USPS or UPS.
Holiday Shipping:
Our offices will be closed on the following holidays:
- New Year’s Day (January 1)
- Canada Day (July 1)
- Labour Day (first Monday in September)
- Thanksgiving Day (second Monday in October)
- Remembrance Day (November 11)
- Christmas Day (December 25)
- Boxing Day (December 26)
International Orders:
Endurance Outdoors will ship to many locations around the world. If your location is supported, it will be reflected on the Checkout page. In all cases, shipping fees are the responsibility of the customer.
Shipping to P.O. Boxes:
Shipping to a customer address that is a P.O. box is supported. However, because only the national postal system of a country generally has access to P.O. boxes, you must at Checkout choose Canada Post as the carrier.
Order Change Requests:
If you need to make a change to your order after it has been submitted, please contact Customer Service. We will always do our best to accommodate your request. However, if the order is far enough along in the shipping process, we may not be able to apply your requested change.
Endurance Outdoors Return Policy:
Endurance Outdoors accepts returns for a refund within 60 days of the original purchase date. Items must be returned in brand new, unused condition, and shipping charges are non-refundable. If your product is damaged or defective upon receipt, it may likewise be returned, in brand new, unused condition, along with proof of purchase within 60 days of the original purchase date. To arrange a return, please contact Customer Service.
For any further questions regarding shipping, please contact Customer Service.